Confidentiality.
The practice complies with the Data Protection legislation and we make every effort to preserve patient confidentiality. We ask you for personal information to ensure that you receive appropriate care and treatment. For the practice to function efffectively, it is sometimes necessary for medical information about to be shared between members of the practice team. It will be shared with others only to provide further medical treatment for you e.g from hospital services, or to enable you to access other services e.g social work department.
GDPR Privacy Notices.
The practice complies with the General Data Protection Regulations (GDPR) legislation.
GDPR Privacy Notice
GDPR Candidate Privacy Notice
Complaints
We aim to give a friendly and professional service to everyone who attends our practice. However, if for any reason our service should fall below our patients satisfaction, we take all complaints very seriously. If you would like to make a complaint regarding the surgery or services we offer please contact the Practice Manager who will make every effort to respond to your concerns as sson as possible. All complaints are treated as confidential. The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.
Disability & Discrimination
We will provide care, now and in the future to all our patients without discrimination and irrespective of patients age, sex, race, beliefs or special needs. We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.
Practice Charter
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illness, medication, and any other relevant details.